Cv998 Privacy Policy — Your data is our responsibility

Welcome to cv998. This Privacy Policy explains what information we collect, why we collect it, and how we use and protect it. As one of Bangladesh's most trusted online betting platforms, cv998 treats your privacy as its highest priority.

This Privacy Policy applies to all cv998 services — including the website, mobile app, Sports Betting, casino games, and customer support. By using cv998's services, you agree to this Privacy Policy.

We believe your personal data belongs to you. That's why cv998 never sells it, shares it with advertisers, or discloses it to unauthorized parties. Our Privacy Policy is built in accordance with GDPR and international data protection standards.

Cv998 only collects information necessary to provide you with the best service and keep your account secure. Data is collected in two ways — directly from you and automatically through your use of the platform.

Cv998 never directly collects your full bank account details or card numbers. All financial transactions are processed through secure payment gateways.

Cv998 uses collected data only for specific, defined purposes. We will never use your information for anything else without your consent. The key reasons we use data at cv998 are outlined below.

• Account Management: Your information is used to handle registration, verify logins, and maintain the security of your account.
• Payment Processing: Financial information is used to accurately process deposits, withdrawals, and bonuses.
• KYC Verification: Your information is used for identity verification to prevent fraud and money laundering.
• Customer Support: Your account and transaction details are reviewed to resolve your complaints or issues as quickly as possible.
• Promotions & Offers: Your usage data is analysed to send you relevant bonuses and offers tailored to your preferences.
• Responsible Gaming: Unusual betting patterns are detected to help identify and prevent problematic gaming behaviour.
• Legal Obligations: Necessary data is retained to meet regulatory requirements and ensure legal compliance.
• Platform Improvement: User experience data is analyzed to further improve cv998's services.

Cv998 stores your data on secure servers and retains it only for as long as necessary. Some data may be kept for a defined period after account closure to meet legal requirements.

• Active Account: All information is retained for as long as your account remains active.
• Transaction Records: Financial transaction records are retained for up to 5 years after account closure.
• KYC Documents: Copies of identity documents may be retained for up to 5 years for legal compliance purposes.
• Betting History: Betting logs are deleted after a maximum of 3 years.
• Inactive Account: Personal data may be deleted after more than 2 years of account inactivity.

You may request deletion of your data. However, certain information may need to be retained for a period due to legal obligations.

Cv998 never sells your personal data. However, limited information may be shared with specific parties in the circumstances outlined below.

• Payment Providers: Necessary information is shared to process transactions via bKash and Nagad. These payment providers operate under their own privacy policies.
• Identity Verification Services: Trusted third-party verification services may be used as part of the KYC process.
• Legal Authorities: Information may be disclosed to government authorities when required by court order, investigation, or legal obligation.
• Fraud Prevention: Limited information may be shared with fraud detection services.
• Business Succession: Should cv998 ever merge with another company, users will be notified in advance.

Cv998 uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help remember your preferences.

• Essential Cookies: Required for login sessions, security tokens, and core platform functionality. These cannot be disabled.
• Performance Cookies: Used to monitor page loading speed and detect technical issues. Collects anonymous data only.
• Functionality Cookies: Saves your language preference, theme settings, and other personalisation options.
• Analytics Cookies: User behavior is analyzed to help improve the platform. No personally identifiable information is disclosed.

You can disable non-essential cookies at any time through your browser settings. However, disabling essential cookies may affect platform functionality.

Every registered user on cv998 has the following rights regarding their personal data. These rights are an integral part of our Privacy Policy.

• Right to Access: You can request details on what information we hold about you. Email our support team and we'll respond within 30 days.
• Right to Correct Information: If any of your details are incorrect, you can request a correction through Account Settings or by contacting Support.
• Right to Erasure: In certain situations, you may request that your data be deleted. However, some information may not be removable due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be restricted.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You may object to the processing of your data for specific purposes, particularly in relation to marketing communications.

Cv998 uses industry-leading security technology to keep your data safe. Our security framework operates across multiple layers of protection.

• 256-Bit SSL Encryption: All data transmissions are protected with the highest level of SSL encryption. The padlock icon in your browser's address bar confirms you're always secure.
• Two-Factor Authentication (2FA): An OTP is sent to your mobile number at login to provide an additional layer of security.
• Firewall Protection: Our advanced firewall system blocks unauthorized access and protects against cyber attacks.
• 24/7 Security Monitoring: Our dedicated team monitors the system around the clock to detect and flag suspicious activity.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Encrypted Database: Stored data is kept in encrypted form, so it remains unreadable even in the event of unauthorised access.

Please note, however, that no system on the internet is 100% secure. We encourage you to use a strong password and never share it with anyone.

Cv998 is an adults-only platform. Our services are strictly for users aged 18 or older. cv998 does not collect information from minors or permit them to register.

• Age Verification: Date of birth is verified at registration. Users under 18 are not permitted to create an account.
• KYC Mandatory: Proof of age documentation must be submitted prior to withdrawal.
• Underage Account Termination: If a user is found to be a minor, the account is immediately closed and their data is deleted.
• Parental Support: If you suspect a minor is attempting to create an account, parents or guardians may contact us at support@cv998.ws.

Cv998 may update this Privacy Policy from time to time due to legal changes, new services, or security improvements.

• For significant changes, notice will be sent to your registered email at least 7 days in advance.
• The date of the latest update will always be displayed at the top of this page.
• Continued use of the platform after any changes to this policy will be considered acceptance of the updated terms.
• If you do not agree to the updated policy, you may request to close your account.

We recommend reviewing this Privacy Policy page regularly to stay informed of the latest updates.

For any questions, complaints, or data-related requests regarding this Privacy Policy, please get in touch with us. cv998's support team is available 24/7, seven days a week.

• Email: support@cv998.ws — contact this address for all privacy-related requests.
• Live Chat: Log in to the platform and click the chat icon at the bottom right.
• Help Centre: Frequently Asked Questions Help Centre Available on the page.